Can I Refuse to Accept the Product?

We always encourage you to inspect the product upon delivery and refuse to accept it in case of any visible damage, discrepancy, or missing items:

✔ Wrong colors ✔ Wrong sizes ✔ Incorrect materials ✔ Incorrect dimensions ✔ Defective product ✔ Packaging issue

How Can I Return a Product?

  • If any damage occurs due to shipping, please contact us via our social media platforms or WhatsApp within 24 hours of delivery to report the issue, providing at least 3 photos or one video showing the damage to initiate a return request. (Terms and conditions apply).
  • If any part is missing or there is a visible defect, it must be reported within 48 hours of delivery, clearly explaining the issue (damage/error/missing part) with 3 photos or one video via social media platforms or WhatsApp. (Terms and conditions apply).
  • All products are eligible for return only if a manufacturing defect is detected within the first 14 days from the date of receipt. Please contact us via our social media platforms or WhatsApp, providing at least 3 photos or one video showing the defect to initiate a return request. (Terms and conditions apply).
  • If the customer changes their mind about the product, they must notify us via our social media platform or WhatsApp within 24 hours of delivery, providing at least 3 photos or one video showing the product’s condition. However, made-to-order products are not eligible for return.
  • Regarding ready-made products, they can be returned within 14 days of receipt only if all product accessories are complete, secured in the original packaging, and the product is in its original condition. Shipping fees for both delivery and return will be deducted.
  • If an order for made-to-order products is canceled after 4 days of order confirmation, 50% of the product value will be deducted.
  • If an order is returned after being delivered to the customer without a clear reason, 50% of the product value will be deducted in addition to the shipping costs for both delivery and return.

All return requests are verified by our specialized team to confirm eligibility. Below are some examples of products that are not eligible for return:

  • Made-to-order products in case of a change of mind.
  • Ready-made products without original packaging or not in their original condition.
  • Products that exceed 14 days from the date of receipt.
  • Products determined to have defects due to misuse.
  • Products that were not assembled by our team.